Edge Property & Lettings (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website, make a booking, or use our services.
1. Who We Are
We are Edge Property & Lettings, a serviced accommodation and property management company based in the UK. For the purposes of data protection law, we are the Data Controller of your personal data. This means we determine why and how your personal data is collected and processed.
We may use third-party service providers (Data Processors) to process your information on our behalf. These providers are contractually required to keep your data secure and use it only for the purposes specified by us.
If you have any questions about this Privacy Notice, please contact us at:
Email: info@edgepropertylettings.co.uk
2. What Information We Collect
We may collect the following types of personal data from you:
- Identity Data: Full name, date of birth, gender.
- Contact Data: Email address, phone number, postal address.
- Booking Data: Check-in/check-out dates, property details, number of guests, payment details.
- Technical Data: IP address, browser type, operating system, and website usage information (via cookies).
- Verification Data: ID documents (where legally required for guest verification).
3. How We Collect Your Data
We collect data through:
- Direct interactions: When you make a booking, submit an enquiry, or contact us.
- Website usage: Through cookies and analytics tools.
4. How We Use Your Data
We use your personal data for:
- Processing and managing your bookings.
- Communicating with you regarding your booking or enquiries.
- Meeting legal and regulatory requirements (e.g., guest ID verification).
- Improving our website, services, and customer experience.
- Sending marketing communications (only if you have given consent).
5. Legal Basis for Processing
We process your data on the following legal grounds:
- Contractual obligation: To fulfil your booking and provide our services.
- Legal obligation: To comply with laws and regulations.
- Legitimate interest: For business operations, fraud prevention, security, and service improvement.
- Consent: For marketing communications (you can withdraw consent at any time).
6. Sharing Your Data
We may share your data with:
- Service providers (Data Processors): Payment processors, cleaning teams, IT support.
- Legal authorities: Where required by law or for safety/security purposes.
We will never sell your personal data.
7. Data Retention (UK GDPR Compliant)
We retain personal data only as long as necessary for the purposes set out in this Privacy Notice, or to comply with legal obligations. Typical retention periods are:
- Booking & payment data: Retained for 6 years for accounting, tax, and compliance purposes.
- ID verification data: Retained only as long as legally required, then securely deleted.
- Technical/analytics data: Retained for up to 2 years to monitor and improve website performance.
- Marketing consent records: Retained for as long as consent is active, or until you withdraw consent.
We regularly review our records and securely delete or anonymise personal data that is no longer required.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Request deletion of your data (where legally possible).
- Restrict or object to processing.
- Data portability.
- Withdraw consent (for marketing).
To exercise these rights, contact us at info@edgepropertylettings.co.uk.
9. Cookies
We use cookies to enhance your experience and collect website usage data. You can manage your cookie preferences via your browser settings.
10. Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
11. Changes to This Notice
We may update this Privacy Notice periodically. The updated version will always be available on our website. Your continued use of our services after changes constitutes acceptance of the updated Privacy Notice.