Welcome to Edge Property & Lettings’ direct booking website. By accessing this site, making a reservation, or staying at one of our properties, you agree to comply with and be bound by the following Terms & Conditions.
1. Bookings & ID Verification
- All bookings are subject to availability and confirmation.
- A valid payment method is required to secure your reservation.
- The person making the booking must be at least 18 years old and is responsible for ensuring all information provided is accurate.
- A valid government-issued photo ID is required from the lead guest at or prior to check-in.
- The name on the ID must match the name of the person who made the booking.
- Failure to provide valid matching ID may result in cancellation or refusal of the booking without refund.
- We reserve the right to refuse, cancel, or amend a booking if it is believed to be fraudulent, misused, or in breach of these Terms.
2. Payment & Cancellation
- Full payment (or deposit, where applicable) is required as stated at the time of booking.
- Outstanding balances must be paid by the due date specified in your booking confirmation.
- Cancellation Policy:
- Modification requests made within 48 hours of booking are free of charge.
- Cancellations made after 30 days but before 14 days prior to check-in will receive a 50% refund of the total booking cost.
- Cancellations made within 14 days of check-in are non-refundable.
- No-shows are treated as cancellations and are non-refundable.
3. Security Deposit & Damages
- A £350 security deposit is required and must be paid no later than 24 hours before check-in.
- The deposit will be returned within 24 hours after check-out, provided the property is left in the same condition as at check-in.
- Damages & Fees:
- Any damage to the property or its contents, and the loss of keys, are subject to a minimum fee of £250.
- If the cost of repair, replacement, or loss exceeds £250, the guest will be liable for the full cost of the damage.
- Deductions may also be made for:
- Excessive cleaning beyond normal use.
- Missing items or unauthorised late check-out.
- Utility usage significantly above normal residential levels.
- If deductions exceed the deposit amount, the guest authorises Edge Property & Lettings to charge the additional costs to the payment method on file.
4. House Rules
By booking with Edge Property & Lettings, all guests agree to comply with the following rules:
- No Smoking – Smoking, including e-cigarettes and vaping, is strictly prohibited inside the property.
- No Parties or Social Gatherings – The property may not be used for parties, events, or gatherings of any kind.
- No Subletting or Commercial Use – The property must only be used for residential purposes by the named guests. Subletting or using the property for business/commercial activities is prohibited.
- No Photography/Filming – Adult content, commercial photography, or professional filming is not permitted.
- No Pets – Pets or animals of any kind are not allowed unless explicitly agreed in writing prior to the stay.
- Registered Guests Only – Only the guests included in the reservation are permitted to stay overnight. Additional overnight guests are not allowed.
- Utilities – Utility usage (gas, electric, water, internet) beyond what is considered reasonable and normal for residential stays may be subject to additional charges.
- Guests must respect the property and neighbours by keeping noise to a minimum at all times.
5. Check-in / Check-out
- Standard check-in and check-out times are specified in your booking confirmation.
- Early check-in or late check-out may be available upon request, subject to availability and additional charges.
- Unauthorised late check-out may result in additional charges being applied.
6. Breach of Terms & Right to Terminate Stay
- Edge Property & Lettings reserves the right to cancel or terminate a guest’s stay immediately and without refund if any of these Terms & Conditions, including the House Rules, are breached.
- Examples include but are not limited to: smoking inside the property, hosting parties or gatherings, exceeding the number of registered guests, non-payment of fees, or causing damage.
- In such cases, guests will be required to vacate the property immediately and may be liable for additional costs, including damages, cleaning, or loss of future bookings.
7. Liability
- Edge Property & Lettings is not liable for loss, theft, or damage to guests’ personal belongings during their stay.
- Guests are responsible for their own safety and the safety of their party while at the property.
- Use of the property and its facilities is at the guest’s own risk.
8. Force Majeure
We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, power failures, or technical issues.
9. Privacy & Data Protection
- Personal information is collected and processed in accordance with our [Privacy Notice].
- By making a booking, you consent to the use of your data for the purposes of processing your reservation and providing services.
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of England & Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
11. Changes to Terms
Edge Property & Lettings reserves the right to amend these Terms & Conditions at any time. Updated versions will be posted on this website, and continued use of our services constitutes acceptance of the revised Terms.
12. Contact
For questions or assistance, please contact us:
Email: info@edgepropertylettings.co.uk